1. Warranty service
2. Service plan after the expiration of the warranty
When warranty expires, our company will provide follow-up services with two optional solutions according to the different needs of customers:
3. Service commitment
4. Expiration of the warranty period
1. Are you manufacturer or Trade Company?
We are manufacturer, established in 1996, we have our own foreign trade department.
2. What's the order process?
a. Inquiry--- The more information you provide, the suitable product we can provide for you.
b. Quotation---Official quotation form with all clear specifications.
c. Printing file--- PDF, Ai, CDR, PSD, the picture resolution must be at least 300 dpi.
d. Sample confirmation (if applicable) --- Sample will be shipped out in 15 working days.
e. Payment terms--- T/T 30% in advance +T/T 70% before shipment; Irrevocable L/C at sight.
f. Production---Mass production.
g. Shipping--- by sea, air or train and detailed picture of package will be provided.
3. Which terms of payment do you accept?
T/T or irrevocable L/C at sight.
4. What is the MOQ?
Normally we can accept 1 set order, but the unit price could be higher.
5. Can you customize lockers?
Yes, we do OEM&ODM, the size, color, software,doors number,function etc. can also be customized according to client's requirement.
6. What's your lead time?
Usually 20-30 working days.
7. How to operate the locker?
We will provide operation manual and operation video to you.
8. How to install and test your products?
We have a professional after-sales team that will guide you how to install through installation manual or video, and if necessary, we will even send installation engineers and salesmen to the site to help you install and train your staffs. We will test well before delivery.